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moziee
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Tivo On Demand

Been a customer for 17 years.

Generally the service has been fine BUT in past two three years every time we try and watch an on demand service - Virgin Film or Netflix Film after about 20 minutes the steam stops and we get the message that we are not connected to the internet - despite that fact that our computers are fine and other channels are fine. It then may reconnect after 10 - 15 minutes but will crash after 20min or less!

Makes me want to change to Sky or other similar service.

Any thoughts?  Thanks.

Malc

 

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Re: Tivo On Demand

Hi Moziee, 

Thanks for your post and welcome to our community. 

Really sorry that you're having some On Demand and Netflix issues, that ins't what we want to hear. 

Can you confirm what box you're using? Is it a TiVo or is it one of our newer boxes the V6? 

Do you have any issues with the internet at all? 

Emma_C - Forum Team
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moziee
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Re: Tivo On Demand

Hi Emma,

Thanks for your reply.

After an hour on the phone over a couple of days the engineer visited.

Looks like the Tivo box was just not fit for purpose - that's why our on demand hasn't work for a few years.

However we now have the latest box and this works fine - just a shame it too so long for a call out.

In the end it was the phone call to Netflix that helped most they gave a writing (email) reply of issue to test etc.. and when I called them back I got the same person who was able to follow up on the problem - which turned out to be a Virgin issue after all.

Malc

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Re: Tivo On Demand

Hi Moziee, 

Thanks for getting back in touch. 

Glad to hear that you got a new box and it seems to be working better for you. 

I do apologise for the time it took and that you had to contact Netflix. 

Please let us know if you need anything else. 
 

Emma_C - Forum Team
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