Menu
Reply
Mitch45cdogp
  • 5
  • 0
  • 0
Joining in
525 Views
Message 1 of 6
Flag for a moderator

Tivo Box giving Pictulated picture.

Tivo Box giving Pictulated picture.

Unable too contact Virgin on Phone for 3 Months now.

 

0 Kudos
Reply
Mitch45cdogp
  • 5
  • 0
  • 0
Joining in
520 Views
Message 2 of 6
Flag for a moderator

Re: Tivo Box giving Pictulated picture.

can i have a New V6 box as i appear to have the old Box, 

 

0 Kudos
Reply
japitts
  • 8.56K
  • 1.2K
  • 1.66K
Very Insightful Person
Very Insightful Person
506 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Tivo Box giving Pictulated picture.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service" - is there any reason (apart from call queues, that everyone is experiencing) that you've not been able to call since 3months?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Mitch45cdogp
  • 5
  • 0
  • 0
Joining in
468 Views
Message 4 of 6
Flag for a moderator

Re: Tivo Box giving Pictulated picture.

Hi Japitts

Easier said than done at moment all calls too numbers given are Dead in water 1 ring then Boom. 

Weve tried too get this fixed,My fault i thought id advised everyone of My wifes Passing. Went through Virgins Hoops. Only thing is Bills got my name on it etc. cant get Near a Fault Team,Ive even got my Tech Savvy Oppo trying too Report same fault. 

Im now reduced too waiting Now Tv ive no option. Require new Box its like Virgin dont care a Happny Re .

 

0 Kudos
Reply
Mitch45cdogp
  • 5
  • 0
  • 0
Joining in
390 Views
Message 5 of 6
Flag for a moderator

Re: Tivo Box giving Pictulated picture.

Ta Japitts will try other number weirdest company ever.

 

0 Kudos
Reply
Mitch45cdogp
  • 5
  • 0
  • 0
Joining in
298 Views
Message 6 of 6
Flag for a moderator

Re: Tivo Box giving Pictulated picture.

Ta bro fpr the 1111 number new box arrived yesterday via yodel . pumbed into a Very good TV What a Diffrence Rugby Tonight YEHA 4K Tackles.

 

     MITCH

 

0 Kudos
Reply