Tivo Box constantly in Starting Up mode

[No-Signal]

For over 24 hours my Tivo Box has been stuck in a recurring Starting Up mode.  I've checked for faults in the area, Account has been checked as well as remote check via Virgin Media site, also checked all cable & connections several times as well as powering on/off.  Unable to do further Tests online and cannot get through via phone to arrange for a Technician visit.

Unable to watch any TV other than via Smart TV app.

Any advice or can a Forum Mod contact me regarding a Technician visit?

Thanks in advance

[SpacePhoenix]

When you try rebooting by powering it off then on, try doing it at the mains socket on the wall and not the on/off switch on the back of the box

[No-Signal]

Yes, done that - all to no avail.

[japitts]

It's extremely rare for any network fault to result in TV boxes not booting up - especially if you have one of the older TiVo's, this is almost certainly a physical box fault.

What are the issues you're having with calling in to report this?

[No-Signal]

Called 150 - selected various options to report Fault, got sent a text with a link that prompted me to re-do all the original tests / checks again.  Virgins system recognises there is a problem but then ends without suggesting a way forward except phoning 150 to start the process of trying to book a Technician all over again.

[japitts]

When you redial for the second time, choose the fault options and then don't press any further options and just wait on the line.

This often works.

[No-Signal]

Finally got through to report Fault - after being advised to do all the previous tests again, plus waiting for remote diagnostics to be completed a replacement box is being sent out in 3-5 days for self-installation!

[japitts]

Be aware the replacement box will likely be a V6. Same TiVo-based software but much newer & quicker box with more recording tuners.

Only difference is that the TiVo has its internet connection inbuilt, the V6 doesn't - and relies on a connection via your homehub. Ethernet ideal, reliable WiFi shoud suffice.