For over 24 hours my Tivo Box has been stuck in a recurring Starting Up mode. I've checked for faults in the area, Account has been checked as well as remote check via Virgin Media site, also checked all cable & connections several times as well as powering on/off. Unable to do further Tests online and cannot get through via phone to arrange for a Technician visit.
Unable to watch any TV other than via Smart TV app.
Any advice or can a Forum Mod contact me regarding a Technician visit?
Thanks in advance
It's extremely rare for any network fault to result in TV boxes not booting up - especially if you have one of the older TiVo's, this is almost certainly a physical box fault.
What are the issues you're having with calling in to report this?
Called 150 - selected various options to report Fault, got sent a text with a link that prompted me to re-do all the original tests / checks again. Virgins system recognises there is a problem but then ends without suggesting a way forward except phoning 150 to start the process of trying to book a Technician all over again.
When you redial for the second time, choose the fault options and then don't press any further options and just wait on the line.
This often works.
Finally got through to report Fault - after being advised to do all the previous tests again, plus waiting for remote diagnostics to be completed a replacement box is being sent out in 3-5 days for self-installation!
Be aware the replacement box will likely be a V6. Same TiVo-based software but much newer & quicker box with more recording tuners.
Only difference is that the TiVo has its internet connection inbuilt, the V6 doesn't - and relies on a connection via your homehub. Ethernet ideal, reliable WiFi shoud suffice.