My Tivo box has no power and consequently no signal for my tv. I have unplugged all cables and rebooted (several times). I presume I need either a new cable for the tivo box and/or a new tivo box. Can I have a call back urgently please?
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Apologies for the problems you've had with your Tivo box.
I've taken a look from here and can see that there are some issues with the box and will require the attention of an engineer.
I have booked you in with the next available appointment, please find confirmation via your online account (virg.in/myVM) and it can be rescheduled or cancelled from there if needed.
If there's anything else we can help with please give us another shout.