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Tivo Box : Intermittently getting no Picture - but audio ok

Samsung QLED49 and Old Samsung UE49

-Only recently getting problem since 1st Sept

-Have different tried HDMI Ports and cables

-Have tried on old Samsung TV - No Audio\Video at all

-Re-booting and in-inserting cables seems to temporarily fix, but then problem comes back.

-Internet Services\Fire stick run fin on both TV's

-Can someone help - thanks.

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

Thanks for the post Aprema and welcome to our community.

 

Can we please confirm what Tivo box you have with us? Is this the Tivo 500 or the V6? 

 

Let us know, Emily.

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

Ive looked at the back : DCX960/KK0B/N215/1000

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

So this would be a serial number for it, does it show a name? 

 

Have you already been through the below:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

I can't see a name, my package details on my account show TV V6 box

I'll check those settings later - what am I supposed to check?

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

Thanks for confirming it would be a V6 box then, can you try the steps I've outlined and let me know how this goes? 

 

Thanks, Emily.

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Re: Tivo Box : Intermittently getting no Picture - but audio ok

So far so good - also switched off everything and do the above - thanks.

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