Virgin Media Community

[Nelly_J]

The Tivo Box upstairs has started to boot-loop at the start-up screen.
We have gone through all the troubleshooting suggestions;
Check cables
Turn off and back on
etc... etc...

I rang 3 times yesterday, twice I was told you couldn't access the systems and to ring back later.
The third time, I was on hold for 1 hour 45 mins, then the phone call was disconnected at your end!

Today I ring, I just get a message saying you are too busy to answer calls and again disconnected!

This is beyond bad customer service!

Can a Moderator please pick up this issue, and help me get this sorted out!

This is the on-screen message:
(it never fixes itself)

[japitts]

You probably won't want to hear this, but I'll say it anyway...

That green screen error indicates your TiVo's hard drive has failed, and you will need a replacement.

I'm sorry to say that many people are having problems calling VM at the moment as waiting times can vary - posting on here isn't a direct alternative else the board would be absolutely flooded with (potentially) hundreds of posts a day with people realisting it was an alternative.

I can only suggest calling again.

[Nelly_J]

@japitts

Thanks for the reply and confirming what we suspected.

Hopefully, someone will hear my plea for help...? Somewhere!