Hi my tivio box has stopped working. It comes up with the welcome screen for when the box has been 1st turned on. It then sounds like it's gonna take off and doesn't go any further and trus to restart its self.
It sounds like the hard drive is failing. have you tried turning it off at the wall socket and unplugging it for 10 minutes then restarting.
You could also try signing into Check service status at the top of the page and run a test on your equipment from there.
If that fails then I'm sorry but you'll need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
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