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GedG
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Tivio Box Not Working

on ‎05-05-2021 09:14

Hi

The Tivio box has stoped working and not connecting to the TV. It is also making a bleeping sound (not a mechanical sound) more like musical notes and the red light pulses. I have tried to reboot but the same thing still happens. Any suggestions?

Ged

 

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japitts
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Re: Tivio Box Not Working

on ‎05-05-2021 09:22

That sounds rather like the symptoms of a failed hard drive. There's 2 ways you can report this..

1: Call VM faults - 150 (from a Virgin phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" options.

2: Wait on here for VM staff to respond - this may take a day or so, it's not a real-time service.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Travis_M
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Re: Tivio Box Not Working

on ‎07-05-2021 13:19

Hi @GedG

 

Thanks for posting on our community forum!

 

I can see this post was created on Wednesday, has the issue been resolved as of yet / did you manage to speak to anyone on the phone? I can take a look into this issue if not.

 

Regards

Travis_M
Forum Team



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