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sophiewhyman2
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TiVo to be announced

Can’t seem to access TV guide. All says to be announced. Only just had engineer here to install services in last 3 weeks! 

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japitts
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Re: TiVo to be announced

If you had a fresh install in the past 3 weeks, I'm assuming you're a TV-only customer? I only mention because new installs of TV & broadband now have 360, not a TiVo. You can check if you're not sure.... here  (you've posted with some other TV queries back in November and, at the time, had a V6)

This is often indicative of a box without a working 'net connection. On the front-left of your TiVo there's a series of green lights. Second from left, next to a painted heart symbol, is the one to check - is it on solidly, or flashing? Can you use OnDemand services ok?

Both of these are ways to check the onboard net connection, which is separate to your home broadband, is working.

On the assumption that a TiVo with these symptoms has a working 'net connection, then this should be easily solved by following Home > Help & Settings > Settings > Network > Connect to Virgin Media services now.

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Ayisha_B
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Re: TiVo to be announced

Hi @sophiewhyman2

 

Welcome to our Community Forums and thanks for posting. 

 

Can I ask if the advise by @japitts has helped resolve your issue. Were you able to go to Home > Help & Settings > Settings > Network > Connect to Virgin Media services now.

 

Let us know. 

Ayisha_B
Forum Team



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