Menu
Reply
Highlighted
  • 7
  • 0
  • 1
Tuning in
3,597 Views
Message 1 of 18
Flag for a moderator

TiVo stuck on configuring network settings

Hello, 

I got my self install kit yesterday and followed all  instructions but the TiVo box is stuck on start up on configuring network settings. I turned it off and back on again but no difference. I tried turning off for 15 mins and back on again and same thing. I have checked all cables and everything is where it should be. I left it all turned off over night but same this morning. Broadband works fine. Called tech support who said I need an engineer visit but ideally don't have time for this and I'm on holiday from Monday for over a week. Any suggestions of how to fix this without an engineer?  

Highlighted
  • 11.56K
  • 825
  • 1.64K
Very Insightful Person
Very Insightful Person
3,588 Views
Message 2 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

Is it a Cisco Tivo or a Samsung Tivo?

I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
3,581 Views
Message 3 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

Hi.

 

We have exactly the same issue here - unable to get past the configuring network settings part of the startup. Tried unplugging everything, rebooting the router, etc.

 

We have a Cisco Tivo box, btw.

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 1
Tuning in
3,569 Views
Message 4 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

Hi,

It is a Cisco one

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
3,546 Views
Message 5 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

Just commenting to say that I also appeared to have this issue, it was configuring network settings for over 90 minutes, before I turned off my TV and left the box on over night.

This afternoon, about 24 hours later, the box was on standby, and has now been on starting up for over an hour.

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 1
Tuning in
3,542 Views
Message 6 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

I've tried restarting the box several times, unplugged and re connected all the cables. Tech support were absolutely zero help whatsoever. Wasn't worth the 20 mins wait to be answered to be honest. Hoping someone who can check the line sees and comments on this post. 

Hope you get sorted! 

0 Kudos
Reply
Highlighted
  • 11.56K
  • 825
  • 1.64K
Very Insightful Person
Very Insightful Person
3,513 Views
Message 7 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

I'll send you a PM

I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
3,504 Views
Message 8 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

Having the exact same issue.... hoping someone has a fix!

tried turning on/off a few times, leaving off 15 mins, leaving off overnight but just the same again this morning & still stuck 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
3,497 Views
Message 9 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

I called customer services. Apparently my box wasn’t activated. I had text to activate yesterday & text back confirmed it had been activated but they said on the phone it wasn’t. So been told to wait an hour and then try it. 

Will let you know if this works 

0 Kudos
Reply
Highlighted
  • 11.56K
  • 825
  • 1.64K
Very Insightful Person
Very Insightful Person
3,486 Views
Message 10 of 18
Flag for a moderator

Re: TiVo stuck on configuring network settings

If it doesn't i'll drop you a message to fix it
I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply