Menu
Reply
wangoland
  • 3
  • 0
  • 0
Joining in
1,327 Views
Message 1 of 4
Flag for a moderator

TiVo remote faulty, replacement required

Hi,

I've just been advised by your Twitter Service to contact you via this forum due to the text help not replying to me within 11 days.

 

My TiVo remote is faulty, I've tried all the online troubleshooting and it's still not working, I've been unable to use my service for the past two weeks.

 

In addition to this my broadband was offline on Friday morning due to planned engineering works, you didn't communicate this with me at all, so I'm not impressed in the slightest.

 

And immediate response with a replace remote being sent to my address would be much appreciated.

 

Regards

0 Kudos
Reply
Martin_LM
  • 263
  • 126
  • 87
Forum Team (Retired)
Forum Team (Retired)
1,320 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: TiVo remote faulty, replacement required

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number i could check whats going with your services and answer any other queries you may have


Here to help! I'm a technician helping out whilst working from home. Find out more


Jimzy101
  • 4
  • 0
  • 0
Joining in
837 Views
Message 3 of 4
Flag for a moderator

Re: TiVo remote faulty, replacement required

Hi, I have an issue with my Tivo Remote Control and may need a replacement.

 

There are several buttons that just don't work/function whilst others do.

 

Can you help?

 

Thanks,

Jimmy

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 293
Forum Team
Forum Team
802 Views
Message 4 of 4
Flag for a moderator

Re: TiVo remote faulty, replacement required

Thanks for the post Jimzy101.

 

Have you been through our Remote Control Help page

 

Let us know, Emily.

0 Kudos
Reply