I record a few things on TiVo and the recordings are starting to be more and more glitchy and stuttering. Live TV seems mainly ok. I have tried reboots but I think it could be the hard drive going as I've had it for a while. I've had it replaced before in 2014 with exactly the same scenario.
I don't fancy the nuclear option of reformatting the hard drive (ie complete reset as I will lose everything).
Is there anything VM can see from their end / do you need more details?
What happens if you pause a live program for a few minutes and then play it back?
Hi again @DoctorSteve
You should do that as a test. It's the same as using the hard drive for a recording, and if it stutters then confirms you need a new box.
Unfortunately that will also mean you lose all yoyr recordings and series links.
The Tivo's are now discontinued and being swapped out for a V6 box but you do need to take broadband with VM for that free box swap.
If that is the case then you should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Thanks for posting on our community forum and sorry to hear about the issue with your TiVo recordings.
I'm going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.
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