Menu
Reply
muttley_109
  • 2
  • 1
  • 0
Joining in
693 Views
Message 1 of 2
Flag for a moderator

TiVo recording playback error

In the last few days, any programme i record is unwatchable. The recording pixelates, stutters and jumps.

I've tried ringing (call centres closed due to covid19), tried the faults section of the website which just said my box had a fault and I needed more help. It didn't actually provide any help, just directed me here.

Reading similar posts it sounds like a hard drive issue as live TV plays fine and only recorded programmes have an issue.

So as virgin have told me I need further assistance how to get this assistance?  

 

0 Kudos
Reply
japitts
  • 11.97K
  • 1.66K
  • 2.56K
Very Insightful Person
Very Insightful Person
667 Views
Message 2 of 2
Flag for a moderator

Re: TiVo recording playback error

From your description I'm minded to agree you have a problem with your HDD.

You can either wait on here (maybe a few days) for VM staff to pick this post up, or you can persist with calling into faults and (probably) arranging a replacement box immediately. I'd suggest calling tomorrow morning early doors if you can - they open at 8am.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply