on 27-10-2021 18:46
Hi having phoned VM many many times and no answer just told by automation to reboot box doesn’t make any difference to pixelation which is on all my channels and half the the screen breaks up so many times Havent been able to watch HD at all, live and recordings on all channels all pixelate no matter what time of day or night they record. I am seriously coming to the decision to leave VM as I cannot get any help been phoning all through approx 18 months. Please can anyone from VM try to help I pay over £100 per month for this very poor unwatchable service.
Also please can anyone give me a phone number to cancel my VM. It’s so bad I would be better off without it.
Thanks GL22
on 30-10-2021 00:13
Hi yes my neighbours have reported their pixelation issues to VM one has a engineer coming out. I can’t see that my box is at fault due to the fact my neighbours have the same issue. I agree with you I also think it’s a signal issue.
Thanks GL22
on 01-11-2021 15:53
Hello GL22
Thanks for your post
Please can you update this thread on how the Technicians visit went
Just so we know its been fixed
Gareth_L
on 01-11-2021 16:27
Hi Gareth thank you for you response I am awaiting VM today between 4-7 pm I will post the outcome. I am hoping it’s a signal issue and can be fixed easily.
Thank you again GL22
on 01-11-2021 20:05
Hi Technician came out today and turn down the signals so will see how we get on hopefully all will be ok will keep you updated should problem reappear. Thanks for the help on this forum it is much appreciated.
GL22
on 03-11-2021 20:44
Hello @GL22,
Thank you for the update 🙂 I am glad to see that the engineer was able to fix this.
Have a lovely evening.
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