on 04-11-2022 20:02
We have a 500GB TiVo box. Live TV works fine, as do previous recordings. But when pausing or rewinding live TV, the picture will randomly pixelate and sometimes jump ahead a few seconds; missing part of the programme. If I rewind again, the issue always occurs at the same point in the recording.
I wonder if this is a sign that the hard drive in the box may be failing. Is there anything I can do, or Virgin's tech team can do to check the hard disk is in good order? I've done all the usual things like power-cycling the box, but I'd prefer not to have to clear and delete everything.
on 04-11-2022 22:33
If you clear & delete everything, you run a risk of the box failing outright and needing replacing.
Your issue has all the symptoms of a hard drive failing - ultimately, that can't be repaired and will result in your TiVo being replaced via a tech visit. TiVo's are no longer supported for fault replacements and are replaced with V6. Same software, much better box, but needs VM broadband.
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on 07-11-2022 09:31
Hey Tom41, thank you for reaching out and I am sorry you are having some issues with pixilation.
I am going to send you a PM so we can look into this together and get to the bottom of it.
Please look out for the purple envelope. Thanks
Matt - Forum Team
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