Lost link to smart tv over 24 hours now. Switched on off several times now. Run virgin test which says I have a problem and to check cables, switch off etc, all done many times. BN1 area, any ideas
Hi there my name is Pawan Paul I am a virgin media technician
The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.
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Here to help! I'm a technician helping out whilst working from home. Find out more
Hi Pawan, where do I go to start online chat. Any route I take steers me to the community forum. There is nothing on the screen to suggest I can start start a chat. Thanks.
Thank you for getting back in touch.
I have taken a look from our side and identified an issue.
To investigate this further, I will just need to access your account.
I will pop you over a private message now and this will be available via the purple envelope on the top right of this page.