Hi Kate,
I would like to try and help you see what is going on. It sounds like your box has lost its communication with our network. Do you have a V6 box or a tivo. Do you have the broadband with us and is that ok.
I can take a closer look if you want to send me a private message with your account number and area reference number. Please do not post them on here. If you have any problems let me know.
Thanks
Lee
Here to help! I'm a technician helping out whilst working from home. Find out more