So I’ve been trying to report a fault for a few days.
my TV is cutting out every few seconds, losing both picture and sound which has rendered it impossible to watch.
a I moved back in to a previous address Saturday but this was also happening in the previous address as well, starting on Friday. I’ve tried restarting it several times, I’ve checked the cables and they are fine.
When I was informing of my move, I was told a new V6 box would also be delivered to me since I’m still on the old style one. Saturday I had a package but it was just a bunch of cables and to top it off it was missing an adapter for my old style TiVo so I’m still using my old cables anyway.
Thanks for your post and welcome to our community.
Really sorry you've been having some issues with the TiVo box, this isn't good.
I've had a look into the back end of things from here and have booked an engineer visit. This is due to the problems you're having and that on cables were sent previously.
The engineer visit we have booked is the next one we have available, you can find the details of this via your online account and re arrange if it doesn't suit. You will also need to ensure somebody over the age of 18 is in the property at the time.
Sorry if you're having issues - when you sign into your online account, pop along to the Help tab (the one next to My Upgrades and Offers and Service Status); if you hover over that tab, a new menu will appear.
Scroll on over to the Orders and Appointments tab and click ok. Your visit will show here and you can reschedule from there if the timeslot we have booked is not convieient for you.
If you're logging in using the app, open any of the pages and then use the the dots at the top to open the hidden menu. From there, you can select the Orders and Appointments tab.