There is an issue with contact VM at the moment, as you have found out, but it is not impossible to do so. You just have to be a bit canny and time it right. Try the lines as they open at 8am, 9am on Sunday. People report a lot of success with that. As @japitts says you'll wait even longer here for a reply from VM staff. This Forum is not a first line faults service. Just keep trying.
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