Virgin Media Community

[klb59]

TiVo box not working changed fuse in plug changed batteries in remote no good

[SpacePhoenix]

No lights on the front at all? Has the power switch at the back possibly been knocked?

[David_Bn]

Good Afternoon klb59,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to hear you've been having issues with the set top box.

Looking at the equipment on your account it appears that one of the boxes is unreachable, is this currently switched on? If so, is this connected to the broadband services?

If you're still experiencing issues with the set top box, please feel free to come back to us

Kindest regards,

David