Our TiVo box has been playing up for ages, saying channels aren’t available or randomly crashing. Since yesterday it has been stuck on the starting up screen, have tried to restart several times but no joy. Can we have a new box sent?
You could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4,but best to call at 8am to avoid call queues.
You could also wait here for a member of the Forum Team to pick this up for you, however it may take a day or two.