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TiVo box stuck on starting up

Screen stuck on starting up, all lights come on the box and then go off after a few seconds. Tried switching cables, checking they’re in, rebooting system and nothing works. Virgin website says no faults but it’s left on stand by. From reading other people with the same issue it looks like we need a replacement box but can’t talk to anyone about this due to call centres being closed.

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Re: TiVo box stuck on starting up

Hi Heather,

It sounds like your box may be have "given up the ghost"

I'd suggest you need to arrange for a new one via the text messaging service.

Their contact number is 07533051809.
I hope this helps

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: TiVo box stuck on starting up

Thanks for your reply. We text this number 24 hours ago but no response 

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Re: TiVo box stuck on starting up

you can try hard resetting it by holding the left and right arrow buttons with the OK button at the same time make sure you turn the TiVo box off from the switch at the back of the TiVo so turn it off and then back on whiles holding the three buttons until you see the welcome sign 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: TiVo box stuck on starting up

Thanks, just tried this but sadly didn’t work

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Re: TiVo box stuck on starting up

Is there anyway I can set up a replacement on here?

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