Screen stuck on starting up, all lights come on the box and then go off after a few seconds. Tried switching cables, checking they’re in, rebooting system and nothing works. Virgin website says no faults but it’s left on stand by. From reading other people with the same issue it looks like we need a replacement box but can’t talk to anyone about this due to call centres being closed.
you can try hard resetting it by holding the left and right arrow buttons with the OK button at the same time make sure you turn the TiVo box off from the switch at the back of the TiVo so turn it off and then back on whiles holding the three buttons until you see the welcome sign
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