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TiVo box stuck on reboot loop

merz_uk2002
Tuning in

on ‎29-10-2022 20:42

My TiVo box is currently stuck on a reboot loop! Keeps coming up with a picture with an arrow pointing at a box then it restarts and it just keeps doing that 🙈 I need help please! 

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5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

on ‎30-10-2022 02:55

You should report this to TV Faults on 0345 4541111, or 150 from a VM phone 

You'll need a tech visit, and they'll likely replace the TiVo with a V6 - runs the same SW as yours but on a much newer, better box. The only difference is it needs VM home broadband to work.

VM staff should be along here in a couple of days otherwise.

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merz_uk2002
Tuning in
In response to japitts

on ‎30-10-2022 08:00

Unfortunately it broke yesterday after the phone lines shut. So waiting for them to open again. So had no tv all night. We had a technician out not long ago to look at it and apparently nothing was wrong with it but obviously was. Its not worked properly for the last 6 months I've done endless phone calls and online chats and its driving me mad. Hopefully get it sorted today otherwise I'm gonna move to sky 👍

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Ashleigh_C
Forum Team
Forum Team
In response to merz_uk2002

on ‎01-11-2022 09:13

Hi there @merz_uk2002

 

Thank you so much for your post and welcome back to the forums! 

 

I'm so sorry to hear that you have faced this issue with your Set Top Box! 

 

Have you been able to speak with our teams since your last post or do you still require help?

 

Thank you. 

merz_uk2002
Tuning in
In response to Ashleigh_C

on ‎03-11-2022 09:33

Yes i did on Sunday morning, The person i spoke to was so rude and didn’t care that my box had broke and i was without Tv. She said the earliest a technician could come out is Friday so I’ve had to wait nearly a week so far with no TV 😤 They said that i wasn’t priority because it was tv not internet issues! I ask them to just send me a new box as i have had issues with this box for over 6 months but they refused! Its been a absolute nightmare to be fair! So the answer to the question is No still not sorted yet! 😂😤

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Chris_W1
Forum Team
Forum Team
In response to merz_uk2002

on ‎05-11-2022 11:50

Hi merz_uk2002, thanks for the message and sorry to hear that the set top box is having issues, we would always aim to send out an engineer at the earliest available time, this can be tracked, amended or cancelled via the online account. ^Chris. 

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