@kaydiehicks wrote:
My mum gave me a virgin box as a start up in my house
Do you have a Virgin subscription? If not, the box won't work.
Virgin is a subscription-based TV service, and VM will only activate equipment that they have supplied as part of a package deal. I don't think yours is even getting this far, but all the same.
If you want a basic TV service, you're probably wise to look at Freeview equipment.
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