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Raiza
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TiVo box stuck on Start Up - looping continuously

Used the text message service to try and resolve this.  After lots of texts confirming who I am and my account number I eventually got a text saying "How can I help you".  Replied with details of the continuous looping since yesterday between Start Up screen and No Signal (also that the TiVo box is making a strange noise) but I have had no acknowledgement that my text has been received and, (more importantly) no response with a solution from Virgin.  After 3 hours I expected some response.  I am not happy at all.

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Megan_L
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Re: TiVo box stuck on Start Up - looping continuously

Hi Raiza,

Thanks for using the forums to get this issue with your TV box sorted, I am sorry its become a problem for you and that you had issues contacting the right team. I can see you posted this a few days ago so you may have had time to resolve it, but just in case I have a link here for TV Issues if you would like to have a look to try and troubleshoot?

Let me know. 

Megan_L

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Raiza
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Re: TiVo box stuck on Start Up - looping continuously

Thanks for your link but I tried to troubleshoot myself (as I always do).  However, the box was dead, defunct and no longer worked so I have had a new box fitted.

 

Regards

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Megan_L
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Re: TiVo box stuck on Start Up - looping continuously

Hi Raiza,

Thanks for updating me on this and also thanks for trying to troubleshoot on your side! 

I am glad you've got a new box sorted, is it working okay now? No bad behavior? lol

Thanks,

Megan_L

 

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