Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
29,766 Views
Message 1 of 30
Flag for a moderator

TiVo box stuck clearing your data

Help!

I have just installed the new v6 box and that works okay, then transferred the old TiVo box to the back room. It was all up and running fine, and the settings transferred to the v6 box satisfactorily. But... I then went to help and settings on the TiVo box to clear the programmed recordings from it and it is now stuck ‘clearing your data’. I have tried resetting it, switching it off, unplugging it and using the on line fix your TiVo box link. And it still shows the same screen after starting up, 24 hours later and no further forward.

Thanks

0 Kudos
Reply
Highlighted
  • 18.66K
  • 789
  • 1.17K
Forum Team (Retired)
Forum Team (Retired)
29,709 Views
Message 2 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi John35

 

I'm sorry for the problems you've been experiencing with your TV service recently. 

 

I've located your account to take a closer look at this from our end and run some tests on the box but we're not detecting any errors from our end at the moment. I hope that means that things have improved since your post? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
29,699 Views
Message 3 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi Craig 

Thanks for your reply, but it’s certainly not okay.

Are you testing the right box? We have the new v6 box which is working fine, installed last week. Its the original TiVo box that I have moved into the back room. It’s still stuck showing the same message! Please help, the wife’s moaning about not being able to use it since we upgraded.

many thanks 

John

 

0 Kudos
Reply
Highlighted
  • 17.41K
  • 1.85K
  • 4.14K
Very Insightful Person
Very Insightful Person
29,696 Views
Message 4 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

How many boxes did you have before you got the V6 and what types were they?

Did you acquire the V6 as a replacement for a previous box or as an addition?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
29,678 Views
Message 5 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi

I had two boxes, a tivo box and a 500gb box. I now have a v6 and have moved the tivo to replace the 500gb box. 

Everything worked fine until I tried to reset the links. And now it's just stuck and has been since last week.

Thanks

John 

0 Kudos
Reply
Highlighted
  • 58
  • 2
  • 4
Dialled in
29,667 Views
Message 6 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi

statrted to clear data over 2 hours ago still deleting

just unplugged and replugged

still coming up with

deleting

cant run test as your site isnt workin

help

0 Kudos
Reply
Highlighted
  • 6
  • 1
  • 1
Tuning in
29,651 Views
Message 7 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi, did you get to the bottom of this. I have the same problem, it's been deleting for 24 hours now. Rang Virgin who said, it can take 4 hours, told them it had been running for 12 (this morning), was told to restart, said done that, said it takes 4 hours, said yes now 16 hours. Basically they did not have a clue. Maybe you had better luck?

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
29,645 Views
Message 8 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

No solution  yet, and it's been deleting nearly a week now! 

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
29,616 Views
Message 9 of 30
Flag for a moderator

Re: TiVo box stuck clearing your data

Hi there, did you get to the bottom of this problem?  I tried doing a reset on my Tivo box and got the same message (see photo).

 

Regards

JonathanIMG-5302.JPG

0 Kudos
Reply
Highlighted
  • 10.82K
  • 855
  • 2.37K
Very Insightful Person
Very Insightful Person
29,607 Views
Message 10 of 30
Flag for a moderator
Helpful Answer

Re: TiVo box stuck clearing your data

You can try this, it will wipe your box (if it works) reboot the tivo and hold TV+Down+Record during boot this will wipe the drive and reinstall the tivo operating system 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks