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JaniOliveira
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TiVo box stuck at step 1 of 3 in updating screen.

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TiVo box stuck at step 1 of 3 in updating screen. Being like this for days.

 

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Spencer_A
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Re: TiVo box stuck at step 1 of 3 in updating screen.

Hello,

If you switch your TiVo box off at the back and then back on again, when you see Starting Up appear on the screen, press and hold the < & > & OK buttons on the front of your box until the install screen appears.

That should bypass the 1 of 3 updating screen and skip straight into the install of the box.

Hope this helps!

Here to help! I'm a technician helping out whilst working from home. Find out more





Why not try our text messaging service? It's a great way to get help with your services.

Just send your query to 07533051809 and we'll text you back.

We're open 8am - 8pm Monday to Friday, 8am - 5pm weekends.

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JaniOliveira
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Re: TiVo box stuck at step 1 of 3 in updating screen.

This worked!

But now when I try to watch any channel I get a error message with code W02.

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Spencer_A
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Re: TiVo box stuck at step 1 of 3 in updating screen.

If you could PM me over your account number and area ref number I will take a look at some diagnostics and see if I can help. W02 usually is an issue with the signal coming to your box.

Here to help! I'm a technician helping out whilst working from home. Find out more





Why not try our text messaging service? It's a great way to get help with your services.

Just send your query to 07533051809 and we'll text you back.

We're open 8am - 8pm Monday to Friday, 8am - 5pm weekends.

If my post has helped you at all please mark it Helpful or give a Kudos, thanks!
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