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Nicnic75
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TiVo box showing green screen and now not turning on

Please could someone give me advice, my TiVo box has recently kept rebooting, it’s done it now every day for the last 4/5 days. Today however it won’t come back on and has displayed a green screen with a major fault detected message. I have tried turning it on and off leaving in plugged etc. I would like to know if this can be fixed by calling out an engineer and are they allowed to come out now? Or does the box need replacing And if so how do I go about this as I can’t get through to anyone on the phone. I have 4 kids at home who need a break from home schooling!! PLEASE can someone help.
Thanks for any advice given

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japitts
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Re: TiVo box showing green screen and now not turning on

Sorry to say, the "DVR has detected an error" message means your hard drive has failed and the box will need replacing.

And you're probably not going to like this, but... calling is the best way. Some people report better success by calling early-doors after C/S opens at 8am

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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