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Johnmozley
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TiVo box reset

Did a complete reset/delete of my TiVo box yesterday. It said may take up to one hour  it is still showing the same message over 24 hours later 

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Emma_C
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Re: TiVo box reset

Hi Johnmozley, 

Thanks for your post and welcome to our community. 

It's disappointing that you're having some issues with your TiVo box since resetting it, this ins't good. 

Can you confirm the box has been rebooted since resetting it? 

If not please do this, if the message continues then can you confirm what message you're getting? 

Let us know how it goes. 

Emma_C - Forum Team
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Johnmozley
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Re: TiVo box reset

Hi yes I have tried rebooting the box and virgin have tried to do this remotely the message says (deleting everything sit tight this could take up to an hour.) this has been like this since sunday

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Emma_C
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Re: TiVo box reset

Thanks. 

Sounds like we'll need to take a closer look so I'll pop you a personal message and we'll take it from there. 

 

Emma_C - Forum Team
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1Chameleon
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Re: TiVo box reset

I'm having the exact same problem with my TIVO Premier.  It sure would have been nice if you would have posted the fix.

Could you please post it?  I'd like to get my box working again.

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1Chameleon
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Re: TiVo box reset

Still waiting for a Virgin reply!  There must be a way to do a complete reset of TIVO boxes even if you cab't access the menu system.

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John_GS
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Re: TiVo box reset

Hi 1Chameleon

 

Thanks for posting and welcome to the community. I am sorry for the TV issues. 

 

How's things been since posting? I've not been able to locate your account with the details you've provided. Please let me know if you need further assistance.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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