Virgin Media Community

[Rognet]

Hello, our TiVo remote has stopped working. Even with new batteries in the remote and following the instructions to reconnect with the TiVo box nothing happens. No light on the remote, nothing. Very hard to get down on the floor to change channels when you have a disability.

[David_Bn]

Hi Rognet,

Thanks for your post on our Community Forums!

Sorry to see you've been having issues with your Tivo Remote Control. 

Have you been able to try resetting the remote on then repairing? 

Information on how to do this can be found here - https://www.virginmedia.com/help/virgin-tv-using-tv-remote

Kindest regards,

David_Bn

[Rognet]

Many thanks, but we have tried to re connect the remote with the TiVo box and changed batteries but the remote doesn’t even light up! Think we need a new remote.

[Rognet]

We have tried to reconnect but remote doesn’t light up, even with new batteries. Think need new remote.

[David_Bn]

Thanks for coming back to me,

Let's see about getting a new remote ordered for you, check out the purple envelope in the top right hand corner for a PM from me

Kindest regards,

David_Bn