TiVo box overheating

[BrewsterBear]

Hello all, I've recently replaced an old Bush TV with a new TCL TV. Everything was fine until a notification appeared in the TV that the device was overheating. Upon inspection the TiVo box was extremely hot to touch so I turned it off until it had cooled down. I don't know if it is a coincidence that I've got a new TV (about 1 week ago) or if there is a technical problem. Any advice is very much appreciated before I get into a endless virtual que. Thanks.

[japitts]

As long as your TV is connected using HDMI, I don't see any reason for this to happen.

If the box is too hot to touch, I would make sure you're confident it's not a fire risk.

[Kain_W]

Hi there BrewsterBear, 

Thanks for your post and welcome back to the community. 

Apologies for the issues faced, can I ask regarding this, has the message reappeared at all?

Also just from checking our service I can see that there is an area fault which has an estimated fix date of the 9th September at 16:30.

Let us know if the message pops up again and/or if the box is overheating,

[BrewsterBear]

Hi, thanks for your reply. Yes it has appeared again. I am resorting to switching the TiVo box off at the back of the unit now when not in use for safety reasons. But this means I can't record scheduled programs. The unit needs to be replaced I think. 

[Carley_S]

Hi @BrewsterBear

Thank you for letting us know. Let's take a look at this further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 
 

[Carley_S]

Thanks so much for your private message and confirming your address, I have now booked you a visit for overheating issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.