About three weeks ago, the secondary box in a bedroom started freezing about an hour or so into any program being watched. This would then require a restart to get it going, after which it would do so again. That kept happening for about a week. Then, about two weeks ago, it failed to load, and came up with a green screen that said something along the lines of, this box has had a serious issue, and will try fixing it, which may take up to three hours. This then continued to just go on that loop of restarting, green screen come up, after a while it would shut down and restart which would once again bring up the green screen and message. So, on the Monday (nearly 2 weeks ago), customer support was phoned, who apparently did something that they thought should fix it, but since then all that happens is the box starts up, makes a lot of noise, then shuts down again, to start up and shut down again, and if left on, will just do that every couple of mins or so for ever. Is there anything that we can do this end? Or will it need replacing, and if so, does anyone know the easiest way to do that, as the only other option, which after so long is to just get rid of it. Thanks in advance to anyone who may be able to help
Having read through the problems you describe it seems that you definitely need a new TIVO.
I'm sorry but you will need to contact the Faults team again on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues or around tea time.
When calling Faults you will get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
You could also try the text messaging service. However the phone option is definitley the best in your case. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
Forum Staff may pick this up for you, but realistically you are looking at from a few days to a week, so again phoning is the quickest option.
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