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Julieverboden
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TiVo box not working

Netflix, Amazon Prime & catch-up not working - could get normal channels. Tried restarting box and now nothing working - it reboots and works for a few minutes then reboot again & again? Help

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Steven_L
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Re: TiVo box not working

Hi Julieverboden and welcome to the Virgin Media community.

 

Sorry to hear that you had issues with your TV on Thursday last week. Has this improved at all? I can see that you spoke to the team on Friday, did they manage to fix your issue?

 

Regards

Steven_L

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Julieverboden
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Re: TiVo box not working

No I was told someone would call me that day but I’ve heard nothing and the box is still crashing repeatedly!

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Julieverboden
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Re: TiVo box not working

Hi - our other box having problems too now - normal tv not working - picture pixelating? Broadband works on phones & iPad but terrible through the tv and as above - the box in our main tv room - can’t get Netflix, prime or iPlayer/catchup - please help??? 

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SpacePhoenix
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Re: TiVo box not working

Are you sure that the box in your main room isn't a V6 box?

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Julieverboden
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Re: TiVo box not working

It just comes up in the screen saying TiVo but I can’t see anything on the boxes themselves?

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SpacePhoenix
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Re: TiVo box not working

Does the physical box look like https://www.virginmedia.com/shop/tv/v6 ?

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Julieverboden
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Re: TiVo box not working

Yes that’s it!

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