Menu
Reply
Highlighted
  • 18
  • 0
  • 4
On our wavelength
365 Views
Message 1 of 5
Flag for a moderator

TiVo box not connected to internet

Box not connected to internet. Message advises I connect Ethernet cable. Never had one. 

Checked cable several times. Rebooted several times - no joy. 

Help!

Tags (1)
0 Kudos
Reply
Highlighted
  • 5.43K
  • 686
  • 1.06K
Very Insightful Person
Very Insightful Person
343 Views
Message 2 of 5
Flag for a moderator

Re: TiVo box not connected to internet

Are you definitely using a TiVo and not a V6? Check here if you're not sure.

If you're using a TiVo, I'd guess the "heartbeat" light (second green light from the left on front-left of your box) is flashing when it should be solidly on.

Check for local area faults on 0800 5610061, otherwise call Virgin to report your fault on the usual numbers (150 or 0345 4541111).

if you have a V6, there's a few other things that can be checked.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 4
On our wavelength
313 Views
Message 3 of 5
Flag for a moderator

Re: TiVo box not connected to internet

Hi
It’s a V6 box. No idea how to proceed. I’d appreciate your help. 

0 Kudos
Reply
Highlighted
  • 5.43K
  • 686
  • 1.06K
Very Insightful Person
Very Insightful Person
297 Views
Message 4 of 5
Flag for a moderator

Re: TiVo box not connected to internet

The V6 doesn't have an internet connection inbuilt, but relies on a connection to your Virgin homehub. How is yours connected to your homehub - going by your comments I'm assuming this is WiFi.

On your V6 remote, please follow Home > Help & Settings > Settings > Network. In the top-right corner it will report your WiFi signal strength and whether the box is connected or not.

What does it say?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 18
  • 0
  • 4
On our wavelength
294 Views
Message 5 of 5
Flag for a moderator

Re: TiVo box not connected to internet

Now connected.  

Thank you so much!

 

0 Kudos
Reply