Thanks for your post and welcome to the Forums. It's really great having you on board with us in the community.
I'm really sorry to hear that you are having an issue with your TiVo box.
I've had a look at the stats today and can see that there are a few issues. The box is showing quite a few errors and the power levels could be adjusted too. We will need an engineer to attend to get things put right.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.