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Brunothecat
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TiVo box keeps crashing

Hi folks 

Our TiVo box keeps crashing when playing back recordings. It happens all the time now.

has anyone got any ideas how to fix this or if not how on earth can I book an engineer to fix this expensive service ? Why is it so hard to book support? 

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newapollo
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Re: TiVo box keeps crashing

Any issues with On Demand or live TV? 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Brunothecat
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Re: TiVo box keeps crashing

hi thanks for reply 

live tv seems ok it’s the TiVo recordings that crashes. You have to reboot it to start again then sometimes it does it again and again.

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japitts
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Re: TiVo box keeps crashing

If live TV & OnDemand work, but recordings and delayed/paused TV are problematic, this would tend to suggest a hard drive fault.

Call it in - 150 from a VM phone, or 0345 4541111 from any other phone, choose the "I have a fault option".

You're likely to need an engineer visit or replacement box.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: TiVo box keeps crashing

Good afternoon @Brunothecat 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your TiVo box. 

 

I can see that you have managed to speak with someone regarding this over the phone.  Are you still having the issue?  

 

Kind regards,

Zak_M

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