Menu
Reply
adam_smn
  • 3
  • 0
  • 0
Joining in
723 Views
Message 1 of 3
Flag for a moderator

TiVo box is stuck on the starting up screen

Hello,

I had to reboot my STB and it is now stuck on a static starting up screen. I've rebooted a number of times and nothing has changed. I think the box may have died. There seems to be no phone or web support so what do I need to do to resolve this?

0 Kudos
Reply
adam_smn
  • 3
  • 0
  • 0
Joining in
690 Views
Message 2 of 3
Flag for a moderator

Re: TiVo box is stuck on the starting up screen

Just a quick update. I finally got through to support on the phone. I didn't get to speak to anyone but some automated wizardry has got me beyond the startup screen and back to where I was before I rebooted. Now just waiting for the London outage to be resolved to see if I have a working service.

0 Kudos
Reply
adam_smn
  • 3
  • 0
  • 0
Joining in
660 Views
Message 3 of 3
Flag for a moderator

Re: TiVo box is stuck on the starting up screen

Final update. STB working but I have lost all of my recorded shows. Such is life 🙂
0 Kudos
Reply