on 01-01-2022 08:24
Box downstairs is working fine. But other box just keeps going through a loop of welcome screen, starting up screen and repeat. Rebooted because of having arrow on screen earlier that filledvwith white from top to bottom repeatedly but nothingbelse happened
Answered! Go to Answer
on 01-01-2022 09:15
You could try swapping the 2 boxes around to make sure the fault follows, but the chances are....
Any TV box that won't boot-up has a fault, there's 2 ways you can report that..
1: Calling in - 150 from a VM phone or 0345 4541111 from any other phone.
2: Waiting here for VM staff to respond, this may take a few days.
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on 01-01-2022 09:15
You could try swapping the 2 boxes around to make sure the fault follows, but the chances are....
Any TV box that won't boot-up has a fault, there's 2 ways you can report that..
1: Calling in - 150 from a VM phone or 0345 4541111 from any other phone.
2: Waiting here for VM staff to respond, this may take a few days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-01-2022 18:17
Engineer booked for Friday, thanks