Virgin Media Community

[jc004i2011]

Box downstairs is working fine. But other box just keeps going through a loop of welcome screen, starting up screen and repeat. Rebooted because of having arrow on screen earlier that filledvwith white from top to bottom repeatedly but nothingbelse happened 

[japitts · Accepted solution]

You could try swapping the 2 boxes around to make sure the fault follows, but the chances are....

Any TV box that won't boot-up has a fault, there's 2 ways you can report that..

1: Calling in - 150 from a VM phone or 0345 4541111 from any other phone.

2: Waiting here for VM staff to respond, this may take a few days.

[jc004i2011]

Engineer booked for Friday, thanks