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TiVo box clicking sound

Hi , we have experience some difficulties on the TiVo box , it’s constantly making a clicking sound while it stuck on welcome page. The orange light is on . I have tried all methods to re set the box , no joy at all. Anyone could help please? 
I tired to ring the customer service, no joy either. 

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Re: TiVo box clicking sound

Hi Jin317, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some trouble with the box. 

 

Can you confirm all wires are connected securely and the box is well ventilated?

 

Alex_Rm

 

 

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