Virgin Media Community

[janeyh1959]

My TIVo box has started buzzing, if I move it slightly or put my hand on top of it, it then stops. But will start buzzing again later. Has only started doing this. 

anyone else ever had this problem and what’s causing this to happen and how can it be sorted 

[newapollo]

Hi janeyh1959,

Have you tried rebooting the box?

Also, is your box in a well ventilated area away from anything that could be causing the box to overheat? Are the vents on the box obstructed in any way?

[janeyh1959]

Hi newappollo

yes to both questions, I had an engineer out 2 weeks ago as had been having real problems with pixellating. It only does it now and again, but I’m concerned it’s overheating 

[Katie_WT]

Hi there @janeyh1959

Thanks for popping back - I am sorry that your box is now making a buzzing noise after the visit you had a couple of weeks ago. 

I am just doing a few checks on the box from this end for you. We can see it's been around 3 days since the last reboot - how's things been looking since  your post?

You also also advise in your reply that the vents are obstructed - have you managed to clear these at all and has that helped? 

If you are still having the buzzing noise after these have been done, let us know and we'll see if we can either arrange a box swap if you are happy to self install, or a technician if not. 

Cheers

[janeyh1959]

Hi Katie

thanks for getting back to me, it started buzzing again last night, but it stops as soon as I move it slightly or put my hand on top of it, and it’s never buzzed since then. By the way the vents have never been obstructed, if I said that it must have been a mistake, sorry.

[Katie_WT]

Cheers so much for popping back with an update @janeyh1959

Sounds like something may have become loose within the box to cause the buzzing noise. Are you ok with a self- installation of the box if we can arrange one to be posted in the next couple of days or would you require a technician visit? 

Cheers

[janeyh1959]

Hi Katie 

could arrange an engineer to visit please

jane 

[janeyh1959]

Hi @Katie_WT 

did you get my last message? Internet been a bit funny today 

[janeyh1959]

Any chance one of the Forum Team could contact me re one of previous messages re box being replaced, heard nothing since I replied 2 days ago

[janeyh1959]

Hi Katie 

just wondering what is happening as never heard from you since the reply to my post last Tuesday