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cara1rory2
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TiVo app

Hi I have  used virgin TiVo box app for years.  Now I can’t seem to click on a programme and see a short bit of info about the programme. Like a TV guide. It looks like you should be able to see more but you can’t scroll down. Why has this changed ? Or am I doing something wrong ?? 

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Chris_W1
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Re: TiVo app

Hi cara1rory2, I am sorry to hear that you are having issues with the TiVo app and we want to get this resolved for you. Can you reboot the box to see if you are getting the same issue? We can see that you posted on Wednesday. Can you confirm if you are still faced with this issue? Please let us know and we will be able to look in to this further for you - Chris 

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cara1rory2
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Re: TiVo app

Re booting the TiVo box made no difference. 
I tap on programme in app , app brings programme / series up but when I tap on the programme I am unable to see the hidden programme information. 

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Alex_RM
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Re: TiVo app

Hi cara1rory2, 

 

Sorry to hear you're still having an issue with it.

 

Can you confirm if you've tried uninstalling and reinstalling the app, and if it's up to date?

 

Alex_Rm

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cara1rory2
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Re: TiVo app

Hi. 
I have just deleted and re installed app. Reconnected to TiVo box. app still won’t reveal information about the programme. It looks like I should be able to scroll down and see The details about the programme but I can’t. 

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Alex_RM
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Re: TiVo app

Thanks,

 

Can you confirm if this is the TV GO app or the Remote App?

 

Alex_Rm

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cara1rory2
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Message 7 of 13
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Re: TiVo app

It’s Virgin tv remote app

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Alex_RM
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Re: TiVo app

Thanks,

 

Are you able to send a screenshot here of what you're getting please?

 

Alex_Rm

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cara1rory2
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Re: TiVo app

  • 35C414C2-C501-41FF-9D20-948FA1D5F79F.jpeg

F0E74310-16A1-495A-9214-0279096F3C6F.jpeg

 it seemed to download screenshot but I can’t view it so not sure if you can see it 

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Alex_RM
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Re: TiVo app

I've got it thankyou 🙂

 

Can you confirm if choosing the "more" option allows you to view the synopsis?

 

Alex_Rm

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