Our remote for TiVo is playing up and it is not a battery problem.
It works for all functions apart from TV guide where when you click for it to go down one line at a time it will skip 2 or 3.
We have a smart control that came with the tv and if we use this it plays ball and will go down one line at a time. So presumably it is not a software problem or TiVo box problem.
We have had these Virgin controls for many years and never encountered this before.
Is this a known issue and do Virgin do FOC replacements?
Go to Answer
You can order replacement remote controls FOC at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app
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Thanks for your post and I have located your account and can see you were able to order yourself a new remote using @japitts advice 🙂