Menu
Reply
jimgironde
  • 49
  • 0
  • 0
On our wavelength
930 Views
Message 1 of 3
Flag for a moderator

TiVo/V6 remote problem

Our remote for TiVo is playing up and it is not a battery problem.

It works for all functions apart from TV guide where when you click for it to go down one line at a time it will skip 2 or 3.

We have a smart control that came with the tv and if we use this it plays ball and will go down one line at a time. So presumably it is not a software problem or TiVo box problem.

We have had these Virgin controls for many years and never encountered this before.

Is this a known issue and do Virgin do FOC replacements?

 

 

 

 

0 Kudos
Reply
japitts
  • 17.24K
  • 2.25K
  • 3.97K
Very Insightful Person
Very Insightful Person
919 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: TiVo/V6 remote problem

You can order replacement remote controls FOC at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Zoie_P
  • 4.2K
  • 179
  • 333
Forum Team
Forum Team
828 Views
Message 3 of 3
Flag for a moderator

Re: TiVo/V6 remote problem

Hi Jimgironde, 

Thanks for your post and I have located your account and can see you were able to order yourself a new remote using @japitts advice 🙂
Zoie

 

Zoie
0 Kudos
Reply