Virgin Media Community

[leeballinger]

My TiVo V6 box was working until approximately 3 weeks ago and is now stuck on starting up. I have tried disconnecting and reconnecting all cables, power off and on, etc. The online test from the Virgin Media website also fails.

I can't get through to customer services via telephone at the moment so hoping somebody online can help?

[Retro-Tech · Accepted solution]

Hi,

Quite often if a stb is switched off at the mains for more than 2 weeks it will require a reactivation signal to the reset it.

If it has been left powered up then a reset might work.

[leeballinger]

Thanks for the reply.

The box has been on most of the time, also left if off for a few days to see if that makes a difference.

I have performed the reset multiple times but no joy.

How do I arrange for a reactivation signal? I have already spent hours every day on the phone to customer services but have never been able to reach anybody.

[leeballinger · Accepted solution]

Fantastic response from Retro-Tech, engineer visit required and booked for tomorrow morning.