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dtrance
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TiVo TV picture stuttering

Over the past couple of months our TiVo box has started to stutter. The picture breaks up and TV becomes hard to watch. The only way to fix this is to unplug the box at the wall then allow it reboot. I'm having to do this more frequently and is a right pain. 

How can I arrange to get this looked at? 

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japitts
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Re: TiVo TV picture stuttering

It sounds like you either have a faulty box or a potential signal issue.

I'd recommend you call Virgin TV Faults on 150 (from a VM phone) or 0345 4541111 (from any other phone) to report this.

They should either arrange an engineer visit or replacement box.

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dtrance
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Re: TiVo TV picture stuttering

I'm guessing the box is failing as after a reboot it can be fine for days. It's a pity there is no way to arrange a visit from here, I'm hearing the wait times by calling in are horrendous.

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japitts
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Re: TiVo TV picture stuttering

Wait times do vary, if that helps 😉

And yes, reboots will often clear the symptoms for a short time a bit like resetting any other bit of electrical kit if it's headed a certain way....

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