Menu
Reply
safcbass
  • 25
  • 0
  • 0
On our wavelength
560 Views
Message 1 of 3
Flag for a moderator

TiVo Subscription

Hi, 

Hope everyone is safe and well.

We have a TiVo box that won’t allow kids channels to be shown and says please check account/upgrade. 

When we click on upgrade information, it says we are subscribed (which we are)

 

Please can someone get in touch to help 

0 Kudos
Reply
safcbass
  • 25
  • 0
  • 0
On our wavelength
449 Views
Message 2 of 3
Flag for a moderator

Re: TiVo Subscription

Morning, can a mod help? Been a week without a reply and still can’t get hold of anyone by phone ...  

Thanks 

0 Kudos
Reply
japitts
  • 8.72K
  • 1.23K
  • 1.69K
Very Insightful Person
Very Insightful Person
430 Views
Message 3 of 3
Flag for a moderator

Re: TiVo Subscription

Which package are you on, specifically? Kids channels have been a chargeable add-on since about 18months or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply