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MacmillaN
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TiVo Remote Faulty.

Our TiVo box remote is no longer working?

i tried calling 150 to report the issue, but could not find an option for that and when i did get somewhere an automated message said they are running checks on my equipment and to hang-up and someone will call back after 10mins, but no-one did.

Does anyone know an alternative method to obtain a new remote?

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keithse
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Re: TiVo Remote Faulty.

You can text Virgin on 07533 051 809 and you can get one for free in about a week.

There's an "automated-bot" initially that'll reply, but once you've gone through that and it's satisfied itself it'll forward the query to a VM rep.  There's a day or so delay on the Rep getting back to you at the moment due to Covid (and I don't know if tomorrow being Sunday may extend that by another day), but after that it should be sorted.

I texted on a Tuesday, got a VM Rep by the Wednesday lunch time and received the new remote in the post on the following Wednesday.

In the mean time you could use the Virgin TV Control app as a remote if you install it on your phone.

Keith

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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C-Bithell
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Re: TiVo Remote Faulty.

Hi there my name is Chris Bithell I am a virgin media technician

Please send me your account number and site ID and i will get you one posted out today

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!


Here to help! I'm a technician helping out whilst working from home. Find out more


bermudawallace
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Re: TiVo Remote Faulty.

Hi Chris   I'm also having the same issues. Can you also help me as my tivo remote is faulty.  About 8 years old and certain functions and buttons have stopped working recently.  Area ref 031 acct [MOD EDIT: Removed]

Would you kindly mail me a new one. Thanks,

David

 

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Chris_W1
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Message 5 of 11
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Re: TiVo Remote Faulty.

Hi bermudawallace, We are sorry to hear about the issues which you are having with the remote. Can you confirm if you have managed to get one ordered or are you still requiring assistance?

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bermudawallace
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Re: TiVo Remote Faulty.

Thank you for your reply.  I still need assistance.  Several of the buttons on my remote have ceased to function.  Can you help me order a new one?

Thanks,

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Chris_W1
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Re: TiVo Remote Faulty.

HI bermudawallace, we will send you a private message. ^Chris. 

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bermudawallace
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Re: TiVo Remote Faulty.

Thanks Chris,  I have replied.

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Chris_W1
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Re: TiVo Remote Faulty.

Thanks for that, we will get this looked into now. ^Chris 

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belfastannie
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Message 10 of 11
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Re: TiVo Remote Faulty.

Hi.
I have a faulty TV remote.
Several of the buttons do not work.
My account number is [REMOVED]
Area reference 26.
Address is [REMOVED]
Could you send me a replacement.
We have had this one for several years.
Thanks, Anne

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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