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TiVo Recording Issues

Hi all,

I am constantly getting shouted at by the family as my TiVo box's recordings are failing (daily!) by freezing or pixelating, different channels etc.  I have a second V6 Box in another room which is great and has no problems.  I have tried restarting TiVo and no joy.

It is quite old now and can't get through to anyone in VM via phone.  Self Test through the website stated there was an issue (although TiVo Box is online).  Family want to move to Sky but I really don't want to as VM Broadband and V6 box is so, so good.

Is there something I can do with the TiVo box other than reboot?

Thanks in advance.

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Message 2 of 4
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Re: TiVo Recording Issues

Hi Skutter,

Sorry to hear of your TIVO problems.

There are a couple of things you could do.

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Or you could take the regrade route and see if they can actually bring your price down and swap the TIVO for another V6?

It's the same contact details as above, but if phoning it;s options 1,1 and 4 (Changes to your package)


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Very Insightful Person
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Message 3 of 4
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Re: TiVo Recording Issues

The TiVo box is certainly capable of live TV, recordings and basic apps and if it's locking up like this is clearly faulty.

But you've got a V6, so you know how much better it is. So I'm with @newapollo in suggesting a call to C/S, to get a replacement box at the very least, but see if you can re-jig your package to swap the box for a V6.

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Message 4 of 4
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Re: TiVo Recording Issues

Hi there @Skutter 


Sorry to hear you've been having issues with your TiVo box. I've been able to locate your account and can see that there is an issue with the box. I'll private message you to pass security so that we can get this replaced. 





Hollie - Forum Team

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