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TiVo/Netflix connection

Apps constantly freezing

For many many months (I’m just too tired n busy to act on it) both Netflix and iplayer constantly freeze when I am trying to watch them through my virgin TiVo service. Whenever it freezes the right hand green light of the 2 green lights that are usually solid on the TiVo box flashes. It does not work again until both green lights are solid. I have tried turning all off (WiFi and TiVo box) at the plug constantly but nothing fixes the problem! I pay nearly £70 each month for this terrible service!! Please help!