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Glynis1955
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TiVo Fault

Hi VirginMedia,

I have tried to contact yourselves via the SMS number and via telephone number, neither is getting a response.

I am concurrently experiencing an issue with my Tivo Box and my landline has ceased to work.

Any help would be greatly appreciated as I'm becoming increasingly frustrated with my lack of ability to contact your call centre.

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japitts
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Re: TiVo Fault

This is primarily a user forum, VM staff work through posts but it can take several days - hence calling the faults line is nearly always quicker.

What issues are you having with your TV service, perhaps we may be able to help?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Re: TiVo Fault

Thanks for the post Glynis1955 and welcome to our community.

 

Can we please confirm if you've been in touch with the team to rectify this since your post? 

 

Let us know, Emily.

Glynis1955
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Re: TiVo Fault

Hi Emily,

Yes, I have finally gotten hold of the team and have had my Tivo Box replaced.

Thank you for your reply

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Steven_L
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Re: TiVo Fault

Hey @Glynis1955,

 

Glad to hear that you got hold of the team and were able to arrange a new box to be sent out. How are things going with your new box at the moment?

 

Regards

Steven_L

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