TiVo Box

[GrahamP]

Hi. I have recently changed my 'non smart' plasma television to a new smart tv. Should I retain the TiVo box or change to the latest Virgin box? If I do change how do I go about getting Virgin to change it?

[japitts · Accepted solution]

The TiVo will only support upto 1080-HD pictures, so for starters if 4K/UHD is important you, then you'll need either a V6 or a TV360. They both need VM home broadband to function,

The V6 runs the same TiVo-software as you're used to, but on a much newer and more capable box.

The TV360 runs the same hardware as V6 but fundamentally different software - think Android vs iOS. There are innumerable previous threads on the differences between V6 & TV360

The options for converting to either do depend whether you're in or out of your minimum term and therefore in a position to renegotiate your package.

[Adri_G]

Hello GrahamP, thanks so much for posting on our help forum again - welcome back to our community!

We're glad to best advise on your TV box query, has the advice from japitts above helped with this as we can see you've marked this as solved?
We'd like to confirm our TiVo box can connect via HDMI to your smart TV and play without issues, please visit this page here for our TiVo user guide for more info.

Lastly, to setup or connect your TV box and general info on how to use it, you can have a look here.

Let us know if this and the posts above have helped you out with this, glad to assist with any further questions or concerns you may have.